April 18, 2022

How We Helped Air Filtration Specialists Second Nature to Rebrand With a Premium Domain Name

written by

Joe Uddeme

Joe Uddeme

How We Helped Air Filtration Specialists Second Nature to Rebrand With a Premium Domain Name

When a business is stuck with a legacy name that no longer works, rebranding is often the only solution. But securing the domain name that goes with your new moniker is rarely easy – unless you have a premium domain name broker on your side.

 

You may have heard of Second Nature, an air filtration subscription business based in Raleigh, North Carolina. Second Nature sells high-quality home air filters on a subscription basis, letting people access clean air conveniently.

However, the company didn’t start with its current name. It was previously known as FilterEasy before rebranding in 2019.

Rebranding from FilterEasy to Second Nature reflected the company’s decision to become an all-encompassing “home wellness” brand instead of limiting itself just to filters.

It was a sound decision that made the company more attractive to customers and investors.

FilterEasy was a referral from one of our trusted partners to help identify the owner and secure the SecondNature.com domain name. They were budget-conscious and looked for a way to buy the domain name without investing all the capital on day one.

They were looking for a domain broker or consultant that could help assign value to the asset, and also protect the anonymity of the FilterEasy team.

Second Nature is an ideal case study of how proper rebranding can boost a company’s fortunes. It’s something you can draw a lot of lessons from.

 

Starting out – new insight about air filters

FilterEasy began in 2012 as the brainchild of two students from the North Carolina State University (NCSU). Kevin Barry and Thad Tarkington sought to help people access residential air filters conveniently. Their idea was to sell home air filters on a recurring subscription basis so that customers could change them regularly.

Often, homeowners buy air filters and forget to change them at the recommended time. An unchanged air filter usually clogs up, and debris passes through, causing adverse effects. Hence, subscriptions represented an excellent reminder for customers to change their filters.

FilterEasy passed through a local startup accelerator program and launched out of beta in 2014. It began by offering air filters in over three dozen sizes. Barely a year after its launch, it had amassed 10,000+ subscribers and grossed $1 million in annual recurring revenue, representing major success.

FilterEasy was a simple idea implemented remarkably. All it did was add the subscription touch to air filter procurement, and it turns out a lot of customers liked that option. In 2015, the company raised $1.2 million in seed funding to expand its business.

Scaling – taking the product to the masses

After raising its seed round, FilterEasy was heading to higher heights. The company began spending significantly on marketing to spread the word to customers. It wasn’t enough to have a good product; people had to know about it.

FilterEasy invested in TV and social media ads to help market its brand and did so successfully. Another exciting marketing strategy the company undertook was partnerships with property management companies. Customers may not be convinced by TV or social media ads but pay much attention to the companies managing their rental properties. FilterEasy partnered with such companies to help spread the word to residents. One example is Ultimate Property Management, a North Carolina-based property management firm.

Ultimate Property Management teamed up with FilterEasy to create custom air filter solutions for their residents. The firm negotiated the exact quantity and size of filters required for a single change and ensured they were delivered to tenants on schedule. Likewise, the air filter packages included personalized messages with instructions on how to change filters.

Ultimate Property Management ultimately found out that tenants were keen to change their air filters when they arrived at their residents’ doorsteps. For the ones that didn’t, it sent email notifications to remind them. It was evident that FilterEasy had solved a significant pain point for residents with a simple idea.

FilterEasy raised subsequent funding rounds following its 2015 seed round. In 2016, the startup closed a $4.5 million Series A round from a group of VCs, including Fidelis Capital, IDEA Fund Partners, and Azure Capital Partners.

In 2017, FilterEasy closed a $6.9 million Series B round led by Arsenal Venture Partners. The company showed outstanding growth; its revenue rose 300% from 2016 to 2017, so it wasn’t surprising that investors broadly opened their checkbooks.

FilterEasy deployed its funding to grow its business. Driving the growth was a strategic manufacturing partnership with AAF Flanders, America’s largest residential HVAC filter manufacturer. FilterEasy never had to worry about inventory because AAF Flanders always supplied on time.

Rebranding – and securing the right domain name

FilterEasy rebranded as Second Nature in 2019, a time of rapid growth. The company didn’t want to be known only for filters, so it took on a more generic name. Nature represents the phenomena of the physical world, including the air we breathe in. Second Nature bodes well with home wellness and general sustainable green living.

FilterEasy officially rebranded as Second Nature in August 2019, changing its domain name from FilterEasy.com to SecondNature.com.

The company purchased the new domain officially on the 19th of July, 2019.

It is much more difficult for an online business to rebrand than a physical one. A physical store could change its name but remain at its exact physical location, so customers always know where to find it. On the flip side, a domain name is the only way to find an online store. If the name doesn’t register in customers’ minds, they won’t locate the online store.

The same year it rebranded, Second Nature added a water filtration product to its lineup. Customers could now order water filtration systems as they did with air filters and have them replaced periodically. Likewise, property managers could also subscribe on their tenants’ behalf.

In March 2020, Second Nature closed a $16.4 million Series C round from a group of new and existing investors. MANN+HUMMEL, a German manufacturer of air and water filtration systems, was a strategic investor in the round.

Second Nature had over a hundred thousand subscribers at its Series C round, compared to around ten thousand five years earlier. The 100,000+ subscribers brought in a steady bit of recurring revenue to power up the company’s business. The company had expanded from about a dozen employees to 150 in five years.

In 2020, Second Nature also got a business boost from the Covid pandemic. The company started selling face masks made with air filter technology. Public health agencies, such as America’s Centers for Disease Control and Prevention (CDC), advised people to use air filters and face masks to reduce the risk of contracting the virus. Second Nature provided these two things and earned significant revenue as demand exploded.

Rebranding as Second Nature was an intelligent move. Instead of limiting itself to filters, the company has positioned itself as an all-encompassing “home wellness” and sustainability brand. With the new name, the company would have no problem expanding its product line outside filters.

Lessons learned

Choosing the right name is critical in every business. Second Nature might not be as successful as it is right now if it had picked the wrong name. Its current name fits greatly with the air filter business and is easy for customers to remember.

Also, don’t be afraid to rebrand when you have the resources. The Second Nature domain name may have been too expensive for two college students, so they started with something more feasible. However, as the business expanded, the co-founders garnered enough resources to rebrand, and they did that successfully.

Ensure you market your company effectively after rebranding. Second Nature advertised heavily after its rebrand to make existing customers aware. It also took advantage of its new generic name to reach more customers.

The efforts paid off in the long run. Second Nature is now a well-known company pulling in tens of millions of dollars annually.

We like to reference this case study as it is a fantastic example of how we are able to secure seemingly out-of-reach domain names for our clients (and at the right price). It also helps highlight just how important it is to choose a great brand name. Whatever your naming conundrum, give us a call. We’ve “achieved the impossible” for everyone from Mark Cuban to Monday.com – and can do it for you, too.

 

About the author

Joe Uddeme is Director and Principal of Name Experts, one of the world’s leading domain name brokerage services. He has overseen domain name sales and acquisitions totaling more than $150 million and is renowned worldwide as a go-to expert in buying and selling premium domains. Contact us at: [email protected]

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Sedo Domain Transfer Service Sedo is a popular domain name and website marketplace, especially useful for those looking to buy or sell domain names. Its domain transfer service puts it as a middleman between the buyer and the seller. Sedo receives the payment from the buyer and the domain name from the seller. When both ends are confirmed, Sedo transfers the domain to the buyer and the buyer sends the money to the seller. This service incurs a 3% fee on the domain purchase price, with a minimum of $60. Afternic Afternic is another popular domain name marketplace focused on high-value domains. It offers an escrow service to protect both the buyer and the seller. Afternic holds the agreed amount and only disburses it to the former owner or seller when the buyer has confirmed receipt of the domain. If either party breaks the deal terms, the sale will be canceled and the money given back to the buyer minus the escrow fee. 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For example, you may buy a domain that has been blacklisted for spam activities and wonder why your website isn’t getting traffic. Or why any email sent from your domain goes to the recipient’s spam folder. You could also buy a stolen domain and be subject to lawsuits accusing you of theft – or one that used to be an adult site. The list of potential risks is endless, so always carry out domain due diligence before any purchase.   Domain Due Diligence Checklist WHOIS WHOIS is a public database containing information about domain name owners. You can run a WHOIS lookup to trace the ownership of a domain name, and it’s advisable to do this for any domain you want to buy a domain name. Check the WHOIS history for at least a year to see if there were any ownership changes. If you notice any, you can contact the prior owner to ensure that they actually transferred the ownership and the domain wasn’t stolen. Domain thieves try to sell domains in a hurry, and this process helps you avoid buying a stolen domain and exposing yourself to legal troubles. Because of Europe’s GDPR data protection laws, you may not be able to see details about a domain’s owner (it’ll appear as redacted). However, access is granted to certain licensed third parties that, in turn, offer that data to people for a fee. DomainIQ and DomainTools are two examples of such parties. Domain History The WHOIS lookup will help you verify that the domain is owned by a legitimate buyer and not a hacker. After that, the next step of the domain name due diligence is to check how the domain was utilized in the past. What type of website was it used for? Is it something that could have gotten it into a blacklist? A good website to check a domain’s history and utilization is the Wayback Machine. This is a digital archive that lets you see how the website for any domain looked in the past. The idea is to ensure that the domain was used for appropriate activities. If it was used for nefarious things like unregulated gambling, domain name scams, or data theft, it’s a signal to stay clear because the domain may have been blacklisted by search engines and email providers. Potential Trademark Issues Ensure that the domain name you want to use is not similar to an established trademark because this can lead to infringement lawsuits and a possible court order to hand over the domain. There was a popular case of an entrepreneur called Mike Rowe, who registered the “MikeRoweSoft.com” domain for his software company. Microsoft, the well-known software company, filed a lawsuit alleging trademark infringement, and Mike Rowe had to hand over ownership of the domain in exchange for an Xbox and some certification training. If the domain name you want to buy is similar to an established trademark, it’s best to avoid it and go for something else. Search Value Another important part of the due diligence checklist is to see how the domain name performs on search engines. If you can’t find valid results when you input the domain name of a search engine, it’s a signal that it may have been blacklisted due to past activity. Check if there are backlinks from nefarious sites pointing to the domain because that represents another red flag. It’s also important to see if a domain has been marked by email blacklists. If so, emails from that domain will likely end up in the recipient’s spam folder instead of the main inbox. Popular email blacklists include Spamhaus, Barracuda, and Proofpoint, and most of them let you run a simple scan to see if a domain is part of the list.   During the Acquisition Process Once you have ticked all the boxes in your acquisition due diligence checklist and decided to proceed with the purchase, there are some essential tips to follow. Tracking Each Step You should create a spreadsheet to track each step of the domain name sale. The spreadsheet should contain sections like “current status”, “date transferred”, and “price”. This will help you stay on top of every detail of the imminent domain acquisition. Setting Up Escrow Escrow refers to a neutral third party that holds the money before it is transferred from the domain buyer to the seller. It’s necessary to use an escrow service to prevent yourself from falling victim to fraud. The escrow service will hold the money that you’ve agreed to pay for the domain and only disburse it if the seller fulfills all the terms of the deal.   What To Keep In Mind For the Transfer Process When you acquire a domain, the buyer will have to transfer it to your registrar for it to officially become yours. A domain must be at least 60 days old to be transferable according to rules defined by ICANN, the governing body for domain registration. The owner will need an authorization code from their registrar to authorize the transfer to your own registrar. Once this is complete, the domain is officially yours. If you need help with domain name due diligence, you can hire a professional domain broker with experience in appraising and investigating domain names. The broker can help you decide if it’s a worthwhile purchase and also negotiate a good price with the owner. Check out our post on domain name negotiation tips for further insight into this exciting and complex world!   About the author Joe Uddeme is Director and Principal of Name Experts, one of the world’s leading domain name brokerage services. He has overseen domain name sales and acquisitions totaling more than $150 million and is renowned worldwide as a go-to expert in buying and selling premium domains. Contact us at: [email protected]

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