The Rebranding of Second Nature

written by

JoeUddeme

Domain Buying Guides

How Second Nature successfully rebranded and skyrocketed their business

You may have heard of Second Nature, an air filtration subscription business based in Raleigh, North Carolina. Second Nature sells high-quality home air filters on a subscription basis, letting people access clean air conveniently.

However, the company didn’t start with its current name. It was previously known as FilterEasy, before rebranding in 2019.

Rebranding from FilterEasy to Second Nature reflected the company’s decision to become an all-encompassing “home wellness” brand instead of limiting itself just to filters.

It was a sound decision that made the company more attractive to customers and investors.

FilterEasy was a referral from one of our trusted partners to help identify the owner and secure the SecondNature.com domain name. They were budget-conscious and looked for a way to secure the domain name without investing all the capital on day one.

They were looking for a domain consultant that could help assign value to the asset, and also protect the anonymity of the FilterEasy team.

Second Nature is an ideal case study of how proper rebranding can boost a company’s fortunes. It’s something you can draw a lot of lessons from.

Starting Out

FilterEasy began in 2012 as the brainchild of two students from the North Carolina State University (NCSU). Kevin Barry and Thad Tarkington sought to help people access residential air filters conveniently. Their idea was to sell home air filters on a recurring subscription basis so that customers could change them regularly.

Often, homeowners buy air filters and forget to change them at the recommended time. An unchanged air filter usually clogs up, and debris passes through, causing adverse effects. Hence, subscriptions represented an excellent reminder for customers to change their filters.

FilterEasy passed through a local startup accelerator program and launched out of beta in 2014. It began by offering air filters in over three dozen sizes. Barely a year after its launch, it had amassed 10,000+ subscribers and grossed $1 million in annual recurring revenue, representing major success.

FilterEasy was a simple idea implemented remarkably. All it did was add the subscription touch to air filter procurement, and it turns out a lot of customers liked that option. In 2015, the company raised $1.2 million in seed funding to expand its business.

Scaling

After raising its seed round, FilterEasy was heading to higher heights. The company began spending significantly on marketing to spread the word to customers. It wasn’t enough to have a good product; people had to know about it.

FilterEasy invested in TV and social media ads to help market its brand and did so successfully. Another exciting marketing strategy the company undertook was partnerships with property management companies. Customers may not be convinced by TV or social media ads but pay much attention to the companies managing their rental properties. FilterEasy partnered with such companies to help spread the word to residents. One example is Ultimate Property Management, a North Carolina-based property management firm.

Ultimate Property Management teamed up with FilterEasy to create custom air filter solutions for their residents. The firm negotiated the exact quantity and size of filters required for a single change and ensured they were delivered to tenants on schedule. Likewise, the air filter packages included personalized messages with instructions on how to change filters.

Ultimate Property Management ultimately found out that tenants were keen to change their air filters when they arrived at their residents’ doorsteps. For the ones that didn’t, it sent email notifications to remind them. It was evident that FilterEasy had solved a significant pain point for residents with a simple idea.

FilterEasy raised subsequent funding rounds following its 2015 seed round. In 2016, the startup closed a $4.5 million Series A round from a group of VCs, including Fidelis Capital, IDEA Fund Partners, and Azure Capital Partners.

In 2017, FilterEasy closed a $6.9 million Series B round led by Arsenal Venture Partners. The company showed outstanding growth; its revenue rose 300% from 2016 to 2017, so it wasn’t surprising that investors broadly opened their checkbooks.

FilterEasy deployed its funding to grow its business. Driving the growth was a strategic manufacturing partnership with AAF Flanders, America’s largest residential HVAC filter manufacturer. FilterEasy never had to worry about inventory because AAF Flanders always supplied on time.

Rebranding

FilterEasy rebranded as Second Nature in 2019, a time of rapid growth. The company didn’t want to be known only for filters, so it took on a more generic name. Nature represents the phenomena of the physical world, including the air we breathe in. Second Nature bodes well with home wellness and general sustainable green living.

FilterEasy officially rebranded as Second Nature in August 2019, changing its domain name from FilterEasy.com to SecondNature.com.

The company purchased the new domain officially on the 19th of July, 2019.

It is much more difficult for an online business to rebrand than a physical one. A physical store could change its name but remain at its exact physical location, so customers always know where to find it. On the flip side, a domain name is the only way to find an online store. If the name doesn’t register in customers’ minds, they won’t locate the online store.

The same year it rebranded, Second Nature added a water filtration product to its lineup. Customers could now order water filtration systems as they did with air filters and have them replaced periodically. Likewise, property managers could also subscribe on their tenants’ behalf.

In March 2020, Second Nature closed a $16.4 million Series C round from a group of new and existing investors. MANN+HUMMEL, a German manufacturer of air and water filtration systems, was a strategic investor in the round.

Second Nature had over a hundred thousand subscribers at its Series C round, compared to around ten thousand five years earlier. The 100,000+ subscribers brought in a steady bit of recurring revenue to power up the company’s business. The company had expanded from about a dozen employees to 150 in five years.

In 2020, Second Nature also got a business boost from the Covid pandemic. The company started selling face masks made with air filter technology. Public health agencies, such as America’s Centers for Disease Control and Prevention (CDC), advised people to use air filters and face masks to reduce the risk of contracting the virus. Second Nature provided these two things and earned significant revenue as demand exploded.

Rebranding as Second Nature was an intelligent move. Instead of limiting itself to filters, the company has positioned itself as an all-encompassing “home wellness” and sustainability brand. With the new name, the company would have no problem expanding its product line outside filters.

Lessons Learned

Choosing the right name is critical in every business. Second Nature might not be as successful as it is right now if it had picked the wrong name. Its current name fits greatly with the air filter business and is easy for customers to remember.

Also, don’t be afraid to rebrand when you have the resources. The Second Nature domain name may have been too expensive for two college students, so they started with something more feasible. However, as the business expanded, the co-founders garnered enough resources to rebrand, and they did that successfully.

Also, ensure you market your company effectively after rebranding. Second Nature advertised heavily after its rebrand to make existing customers aware. It also took advantage of its new generic name to reach more customers.

The efforts paid off in the long run. Second Nature is now a well-known company pulling in tens of millions of dollars annually.

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Why You Should Use The .com For Your Domain

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Even if you currently use a different extension for your account, a competitor could purchase the .com and use it to divert traffic, confuse clients, or dilute your message or image and hurt security. Professionalism: Many well-established businesses, particularly in competitive industries, prefer .com domains. If a competitor has the .com version of a similar name, they may be seen as more professional or legitimate than a business name using a less common extension. Having a .com gives you an edge in appearing professional and trustworthy. Versatility to Ensure Growth Future-Proof: As your network grows, the .com extension is flexible enough to accommodate expansions into new products, services, or geographic markets. Unlike some niche TLDs, which may be associated with specific industries (like .tech or .store), a .com can grow with your entity and remain relevant in any market. 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Case Study: Tesla.com domain acquisition Here’s a case study of a .com domain acquisition transfer that highlights the importance and benefits of acquiring a premium .com domain for a business. The study involves Tesla’s acquisition of Tesla.com. Case Study: Tesla’s Acquisition of Tesla.com Background: For many years after its founding, Tesla (the electric vehicle manufacturer) operated under the registered domain TeslaMotors.com. Despite its growing success, the entity didn’t own the highly sought-after Tesla.com domain. TeslaMotors.com was functional, but having Tesla.com would better align with the company’s image as it expanded beyond cars to include energy products like solar panels and batteries. The domain Tesla.com was originally owned by a man named Stuart Grossman, who had registered it long before the organization existed. Grossman wasn’t actively using the domain, but he also wasn’t interested in selling it easily, making the acquisition a challenging and lengthy process. The Acquisition Process: Need for Rebranding: As Tesla grew and became a household name, the organization realized that TeslaMotors.com was limiting its branding. The “Motors” in the domain name suggested a narrow focus on cars, whereas Tesla’s long-term vision encompassed energy solutions, solar products, and batteries. The organization needed a simpler, cleaner domain—Tesla.com—that reflected its image as a leader in the broader tech and energy sectors. Complex Negotiation: Elon Musk, Tesla’s CEO, revealed that acquiring Tesla.com was a difficult process, taking over 10 years of negotiations. The domain owner, Grossman, was reluctant to sell the name for many years, leading Tesla to offer a significant amount to finally secure it. Musk later hinted that they had paid $11 million to acquire the domain, though exact figures weren’t officially disclosed. 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How To Safely Purchase Premium Domain Names

We are living in a time when there are more active domain names today than there were people alive in the 1920s. There are over 1.8 billion websites, and this doesn’t even include the ones that aren’t active. This doesn’t leave a lot of room for you to find an original domain name that will instantly connect with your market. If you want your business to succeed in the online world, you will likely need to go for premium domain names that are already owned by someone else. Keep reading to learn everything there is to know about premium domains and how you can successfully purchase them. What Are Premium Domain Names and Why Do You Need One? You want your business to be successful right off the bat, and premium domain names might be the best first step. Here we discuss what premium domain names even are and a few tips to help you purchase them. What Are Premium Domain Names? Premium domain names are short, easy, and highly marketable names that are usually already bought by someone and are available for sale for a “premium” value. They are priced higher than normal domains due to a few factors: They have high marketability, thanks to their unique and trendy names that are instantly recognizable by the target audience. Premium domain names tend to be shorter in length and are easier to remember. (example: Facebook bought “fb.com” as it was used almost as much as “facebook.com”) They have optimized keywords that are hard to find in new domain names. They usually end in the popular “.com” extension. There are a few other things to consider and a few criteria that are used to qualify your domain name as premium. The first is if they are generic or single word domain and whether they have a .com or another globally driven brand. They should also be pronounceable and meaningful and should have a desired commercial appeal. Similarly, does the name you want to have a clear path to developmental success or is it random and highly specific? We’ll help you decide if your premium name has a significant search volume and brand equity. A premium domain might also already have a rich-SEO history and what we call a “white-hat” SEO past. Your domain should be catchy, brandable, and most importantly – scalable. Basically, you’re looking for a timeless domain that won’t go out of style or be easily forgotten. When you’re looking to add a domain name to your business, it’s important to focus on some of these pointers above if you want to add value and long-term equity to your overall brand. Especially if you eventually sell your business, you want to choose a name that can be resold and give yourself a little digital curb appeal even if the business doesn’t pan out down the road. Why Premium Domain Names Are Necessary For Your Business While they’re more expensive, premium domain names offer a range of benefits that often match that price and provide a pay off in the long term. The first benefit you can take advantage of is a higher reach and resonance with your audience. A memorable domain name will stick in consumers’ minds and create a more credible image around your brand. If they remember your domain name, they’re more likely to search directly for it. Premium domains will typically contain relevant keywords that are used frequently by consumers of the business segment. This provides a potential pool of traffic already searching for your domain, available for you to access. Premium domain names are not essential when you’re first starting out and do not have a lot of capital. They are often expensive and might be a risky investment at the beginning. Once your business starts growing, a premium domain name will help take your online presence to the next level and open you to a world of new opportunities. At Name Experts, we’ll be able to help you decide the best name to help you get started. Our Tips For Purchasing Premium Domain Names Buying domain names can be stressful if you do not have much experience with the process. Here are a few tips you can follow to successfully purchase a premium domain. Hire a Domain Buyer Broker with a successful track record. They will help you perform a WHOIS search easily and aid you through the process of your purchase. Make sure you get your broker to sign an NDA to protect your information. Contact the owner professionally. Keep a list of alternatives. Be honest and flexible in your negotiations. No one wants to deal with dishonest and rigid buyers. Ask your broker any question that comes to your mind. Let Name Experts Help You Today Though this is a quick and general list, we highly suggest reaching out to an experienced broker to help you with the process. Name Experts offers a full-service domain name brokerage experience for clients. With over eleven years of industry experience and a proven track record of success, we can help you buy a premium domain name your business needs to boost its online presence. To know more about our services, get in touch with us by contacting us.

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The Rebranding of Second Nature

Domain Buying Guides

How Second Nature successfully rebranded and skyrocketed their business

Starting Out

Scaling

Rebranding

Lessons Learned

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